We know that it can be super frustrating when you experience login problems. We always prioritise these issues as a matter of urgency. Below are some of the things you can do.
Emails from this page will be highly prioritised. If you have content you urgently need to update on your pages you can include this in the email and we will upload it to your page ASAP.
On the Login Page - directly below the password field you will see "Lost Password".
Clicking this will take you to a page where you can enter your private username or alternatively the email account associated with this account. If you elected to display your email address on your profile page, the email address displayed will be the correct one.
Please note that the system cannot send your new password if there is more than one email address associated with your account (this can happen for various reasons for example if you had a previous account that is now closed).
After submitting you should receive the new password email from us within a minute or two.
If not please allow a few more minutes and then check your Spam Folder in your email program.
In some instances our "new password" email may not reach you because of a spam filter setting somewhere else in the pipeline between us and you. We will usually get notified if you email does not get through and try to contact you via other channels. If you have not yet added a second email address (it needs to be from a totally different @domain) do so as soon as you are logged back in! In the interim adding office@findaprofessional to your email contacts will help.
Please note that every time a new password request is submitted, a completely new password will be issued, so always ensure you are attempting to login with the latest one.
Visit this site and enter our website name (with .co.za on the end):
In very rare cases our website could be down but that is highly unlikely as our up-time stats after more than 14 years of independent monitoring is 99,8 % (see here)
If none of the above works please email us as much detail as you can so that our developers can quickly locate the problem. Details they need:
Thank you for your patience